OUR POLICIES
Privacy Policies
Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses. The information you provide is not shared with non-authorized third parties.
We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.
Hotel Policies for Payments at the Hotel
Guarantee Policy:
Credit card is required to guarantee the reservation.
Cancellation Policy:
We accept cancellations 48 hrs, prior to the arrival, after this time, there will be a one night charge as penalty.
No show policy:
In case of no show, will be charge the first night of stay without right to reimbursement.
Extra Person Policy:
All extra people will have charge; do not accept more than 4 people by room.
Children Policy:
2 Children under 12 years old are free in the same room with their parents.
Pets Policy:
No pets allowed.
Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from Internet Power, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted
The hotel will pay a one night stay plus taxes at a similar Hotel.
The guest will be transported by the hotel to the new hotel.
The guest will be permitted at least one phone call to his house or office.
Policies for Online Payments
CANCELLATION POLICIES
Any reservation cancelled 15 or more days prior to the arrival date is subject to a 10% penalty charge of the reservation total.
Any reservation cancelled within 14 to 3 days prior to the arrival date is subject to a 1 night stay penalty charge.
Any reservation cancelled within 2 to 0 days prior to the arrival date or No Shows will not be refunded. No refunds apply on early departures.
Christmas, New Year’s Eve, Holidays:
Any reservation cancelled 31 or more days prior to the arrival date are subject to a 10% penalty charge off the reservation total.
Any reservation cancelled within 30 to 15 days prior to the arrival date is subject to a 1 night stay penalty charge.
Any reservation cancelled within 14 to 0 days prior to the arrival date or No Shows will not be refunded; No refunds apply on early departures.
RESERVATION POLICIES
As you make your reservation you authorize us to use your number of credit card to make your payment, and confirm that you know and accept our reservation, payment, disclaimer and cancellation policies. All the reservations are subject to availability at the moment of making your request. The availability is not guaranteed until we’ve received the full payment.
PAYMENT POLICIES
The reservation confirmation is subject to the bank authorization upon any credit card number that you provide. In case of payment issues, we will get in contact to the phone number that is provided by you.
The amount of the reservation will be immediately charged to your credit card and it will show on your bank statement under the name: “INTERNET POWER SAPI DE CV, AGENCIA DE RESERVACIONES”.
For reservation payments, we accept Visa and Master Card Credit Cards. In case you don’t have any of the credit cards mentioned above, you can complete your payment by means of a bank transfer. For further information please contact one of our Travel Advisors.
The rates published on our website are available in different currencies, which are properly specified at its moment. Mexican Pesos will be charged on Mexican Pesos. In the case of any other currency, the amount of the transaction will be converted to Mexican Pesos (MXN) in the valid exchange of the date of the transaction. Please consider that the amount that will appear on your payment bill of your credit card might vary up to 3% due to the international fluctuation of the currency exchange rates. The website is not responsible for this fluctuation and, as you accept these policies, you recognize you are informed of the currency fluctuation and you accept the pertinent charge in American Dollars.
Billing
Request your bill by sending your reservation number and tax data to reservas@ecommerce-365.com